Privacy Policy

Last updated: 2026

This Privacy Policy explains how we collect, use, store, and protect personal data when you use Millow Tool, our website, account dashboard, licensing system, and related services.

1. Who We Are

Millow Tool is operated by:

Millow Tool
Poland
Email: contact@millowtool.com
Website: https://www.millowtool.com

For the purposes of applicable data protection laws, we are the data controller for the personal data we process, unless stated otherwise.

2. Data We Collect

We may collect the following types of information:

Account Data

• email address;
• account ID;
• login method;
• password authentication data, if applicable;
• account creation date;
• account status.

License and Subscription Data

• subscription plan;
• license status;
• trial status;
• billing period;
• activated devices;
• license validation history;
• feature access status.

Device Data

To protect licensing and prevent account sharing, we may collect limited device information, such as:

• device ID generated by Millow Tool;
• operating system;
• app/plugin version;
• device name or hostname;
• activation date;
• last seen date;
• approximate IP-based location.

We do not intentionally collect your video files, Premiere Pro or DaVinci Resolve project files, or editing timeline content unless a feature specifically requires it and you choose to use that feature.

Subtitle Usage Data

For features with usage limits, such as Subtitle Generator, we may collect:

• duration of processed video/audio;
• number of subtitle minutes used;
• usage period;
• job status, such as started, completed, cancelled, or failed.

Payment Data

Payments may be processed by our payment provider or Merchant of Record, such as Paddle.

We do not store your full card number or complete payment details on our servers.

We may receive limited billing information from the payment provider, such as:

• customer ID;
• subscription ID;
• transaction status;
• billing country;
• plan purchased;
• renewal or cancellation status.

Support Data

If you contact support, we may collect:

• your email address;
• message content;
• attachments you send;
• diagnostic information you choose to provide.

Website and Analytics Data

We may collect basic website usage data, such as:

• pages visited;
• browser type;
• device type;
• referral source;
• approximate location;
• error logs.

If we use analytics or cookies, we will provide additional information and, where required, ask for consent.

3. How We Use Your Data

We use personal data to:

• create and manage your account;
• authenticate you;
• activate and validate your license;
• manage your subscription;
• apply plan limits and subtitle minute usage;
• prevent fraud, account sharing, and abuse;
• provide customer support;
• improve Millow Tool;
• fix bugs and diagnose technical issues;
• send important service messages;
• comply with legal, tax, accounting, and security obligations.

4. Legal Bases for Processing

Where GDPR or similar laws apply, we process your personal data based on:

• performance of a contract, to provide Millow Tool and subscription access;
• legitimate interests, such as security, fraud prevention, service improvement, and license enforcement;
• legal obligations, such as tax, accounting, and compliance requirements;
• consent, where required, such as for certain analytics, marketing, or cookies.

5. Data Sharing

We may share data with trusted service providers who help us operate Millow Tool, such as:

• payment processors or Merchant of Record providers;
• authentication providers;
• hosting providers;
• database providers;
• email providers;
• analytics providers;
• customer support tools;
• error monitoring tools.

These providers may process data only as needed to provide their services to us.

We may also disclose data if required by law, to enforce our Terms, protect our rights, prevent fraud, or respond to lawful requests.

6. Payment Provider

If we use Paddle or another payment provider, payment and billing data may be processed by that provider according to its own terms and privacy policy.

Please review the payment provider’s privacy policy during checkout.

7. International Transfers

Your data may be processed in countries outside your country of residence.

Where required, we use appropriate safeguards for international transfers, such as contractual protections or service providers with recognized compliance mechanisms.

8. Data Retention

We keep personal data only as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods:

• account data: while your account exists;
• subscription and license records: while needed for service operation, fraud prevention, accounting, and legal compliance;
• payment records: according to payment provider, tax, and accounting requirements;
• support messages: as long as needed to resolve issues and maintain support history;
• logs: for a limited period unless needed for security, fraud investigation, or legal reasons.

You may request deletion of your account, subject to legal and operational retention requirements.

9. Your Rights

Depending on your location, you may have rights to:

• access your personal data;
• correct inaccurate data;
• delete your data;
• restrict or object to processing;
• receive a copy of your data;
• withdraw consent;
• lodge a complaint with a data protection authority.

To exercise your rights, contact us at: contact@millowtool.com

We may need to verify your identity before fulfilling your request.

10. Security

We use reasonable technical and organizational measures to protect your data.

However, no system is completely secure. You are responsible for keeping your account credentials safe.

11. Children

Millow Tool is not intended for children under the age of 13, or the minimum age required in your country.

We do not knowingly collect personal data from children.

12. Marketing

We may send service emails related to your account, subscription, license, security, or important product changes.

We will only send marketing emails where allowed by law. You can unsubscribe from marketing emails at any time.

13. Cookies and Local Storage

Our website does not use analytics or advertising cookies, and fonts are served from our own servers rather than a third-party font network.

We use a small amount of browser storage that is strictly necessary or functional for the site to work:

• Language preference - remembers the language you selected (localStorage).
• Intro flag - so the opening animation plays only once per session (sessionStorage).
• Sign-in session - keeps you signed in to your account; set by our authentication provider (localStorage).
• Checkout continuity - briefly remembers a selected plan so a purchase can resume after email confirmation (localStorage).
• Cookie choice - remembers whether you accepted or declined the optional referral cookie, so you are not asked again (localStorage).

When you reach the pricing section or open checkout, our payment provider (Paddle) may set cookies that are necessary to display localized prices, process the transaction, and prevent fraud. Paddle is loaded only when you reach pricing - not on every page or on first load.

The technologies above are essential or functional and generally do not require consent.

Referral cookie (optional, consent required). We run an affiliate programme: creators and partners can link to us, and if you arrive through one of their links we would like to credit them for the referral. This is handled by Endorsely (Endorsely, Inc.), which sets a cookie identifying the partner who referred you - not you personally, and not your browsing on other sites.

This cookie is not necessary for the site to work, so we do not set it unless you accept it. Until you choose, the Endorsely script is not loaded at all, and if you decline it is never loaded. You can change your mind by clearing this site's data in your browser, which will make the notice appear again.

If you accept and later make a purchase, we tell Endorsely which referral the purchase belongs to, along with the amount and your email address, so the partner can be paid. If you decline, none of this happens and your purchase is not linked to any partner.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we may notify you by email, in-app message, or website notice.

15. Contact

If you have questions about this Privacy Policy or how we process personal data, contact us at: contact@millowtool.com

Website: https://www.millowtool.com